Everyone has their own approach to travel. Some people like camping, while others will only accept a 5-star hotel. It’s the same with support: some people will sort everything out themselves, while others prefer maximum convenience.
You can choose the level of support that suits you. What the different levels affect:
- how quickly you get an answer when you contact Customer Care
- whether you receive an SMS when your flight time changes
- whether you can save on service fees if you want to change or return* your ticket.
Maximum Support
Approach: “Get the most out of life”
At this level, you are a priority. Our Customer Care service will answer you first whenever you have a question. If you want to change or return* a ticket, you won’t have to pay extra fees .
If your flight is provided by any of the airlines on this list, then you will get SMS notification of any schedule changes.
Standard Support
Approach: “I don’t need much, just the best”
This level of support guarantees that your inquiries to Customer Care will be given priority. If your flight is provided by any of the airlines on this list, then you will get SMS notification of any schedule changes.
Minimum Support
Approach: “Survival is enough”
Free.
Your inquiries to Customer Care will be answered on a first-come, first-served basis. Service fees for changing, returning or cancelling a ticket will apply. You will not receive SMS notification of schedule changes.
* This option does not apply to tickets with non-refundable fares.
How to cancel the service?
Priority Support is only valid for the duration of a single order, and can be cancelled.
If you accidentally added Priority Support to your order, it can only be cancelled on the day of ordering, as long as it hasn’t come into effect and hasn’t been used.
To cancel this service, write to us from your Account via the chat function in the app or on our website.
The cost of the service will be returned to you in the same way that you paid for the order.
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We will send SMS notification of schedule changes if you are flying with one of these airlines:
- AccesRail
- Aegean Airlines
- Aeriene Romane Tarom
- Aerolineas Argentinas
- Aeromar
- Aeromexico
- Air Algerie
- Air Astana
- Air Austral
- Air Baltic
- Air Belgium
- Air Botswana
- Air Caledonie International
- Air Canada
- Air Caraibes
- Air Côte d’Ivoire
- Air Dolomiti
- Air Europa
- Air France
- Air India
- Air Malta
- Air Mauritius
- Air Moldova
- Air New Zealand
- Air Niugini
- Air Senegal
- Air Serbia
- Air Seychelles
- Air Tahiti
- Air Tanzania
- Air Transat
- Air Vanuatu
- Airlink
- Alaska Airlines
- American Airlines
- Arkia Israeli Airlines
- Asiana Airlines
- Asky Airlines
- ASL Airlines France
- Atlantic Airways
- Austrian Airlines
- Aviastar
- Azerbaijan Airlines
- Azores Airlines
- Azul Linhas Aereas Brasileiras
- Bahamasair
- Bangkok Airways
- Beijing Capital Airlines
- Biman Bangladesh
- Binter Canarias
- BoA Boliviana de Aviacion
- British Airways
- Brussels Airlines
- Bulgaria Air
- Cambodia Angkor Air
- Caribbean Airlines
- Cathay Pacific
- CemAir
- Chalair
- China Airlines
- China Eastern Airlines
- China Southern
- Compania Panamena de Aviacion
- Corsair
- Croatia Airlines
- Cyprus Airways
- Czech Airlines
- Delta
- Eastern Airways
- Egyptair Airlines
- El Al
- Emirates
- Ethiopian
- Etihad
- EuroAtlantic Airways
- EVA Airways
- Evelop Airlines
- Fiji Airways
- FinnAir
- FlexFlight ApS
- Fly Dubai (for flights from/to Russia)
- Fly One (for flights from/to Russia)
- Garuda Indonesia
- Georgian Airways
- Gol Transportes Aereos
- Gulf Air
- Hahn Air
- Hainan Airlines
- Hawaiian Airlines
- Hong Kong Airlines
- Iberia
- Icelandair
- Israir Airlines
- Italia Trasporto Aereo
- Japan Airlines
- Juneyao Airlines
- Kenya Airways
- KLM
- Korean Air
- Kuwait Airways
- LAM Mozambique Airlines
- Lanmei Airlines
- Lao Airlines
- Latam Airlines Group
- LOT Polish Airlines
- Lufthansa
- Luxair
- Malaysia Airline
- Middle East Airlines AirLiban
- Myanmar Airways International Company
- Nile Air
- Norwegian Air Shuttle
- Oman Air
- Pegasus Airlines (for flights from/to Russia)
- Philippine Airlines
- Precision Air
- Qantas
- Qatar Airways
- Royal Air Maroc
- Royal Brunei
- Royal Jordanian Airlines
- RwandAir
- SAS
- Saudi Arabian Airline
- SCAT
- Shandong Airlines
- Shenzhen Airlines
- Sichuan Airlines
- Singapore Airlines
- Sky Express
- Smartwings
- South African Airways
- SriLankan Airlines
- Surinam Airways
- Swiss
- TAP Portugal
- Thai Airways
- Tropic Air
- Turkish Airlines (except for flights inside Turkey)
- Twin Jet
- Uganda Airlines
- Ukraine International
- United Airlines
- Uzbekistan Airways
- Vietnam Airlines
- Virgin Atlantic
- Vistara
- WestJet
- Wideroe
- Winair
- Windrose Airlines