The death of a passenger or a close relative of a passenger is the basis for such a refund. Close relatives and family members are defined as spouses, parents and children (adoptive parents and adopted children), grandparents and grandchildren, full and half brothers and sisters.
To request a refund you must provide:
- death certificate;
- documents confirming kinship (birth certificate, marriage certificate, divorce certificate – depending on the relationship and surnames of the passengers).
Original confirming documents must be scanned or photographed, each sheet of paper must have a separate color scan.