{"id":739,"date":"2023-08-07T14:40:25","date_gmt":"2023-08-07T11:40:25","guid":{"rendered":"https:\/\/help.kupi.com\/?post_type=articles&#038;p=739"},"modified":"2023-12-15T12:08:44","modified_gmt":"2023-12-15T09:08:44","slug":"there-is-an-error-in-the-passengers-name-or-surname","status":"publish","type":"articles","link":"https:\/\/help.kupi.com\/en\/articles\/there-is-an-error-in-the-passengers-name-or-surname\/","title":{"rendered":"There is an error in the passenger&#8217;s name or surname"},"content":{"rendered":"\n<p><strong>\u2014 What to do?<\/strong><\/p>\n\n\n\n<p>If after issuing tickets you find an error in the spelling of a passenger&#8217;s last name, first name or middle name, you should immediately send a request to our Customer Care from your account <a href=\"https:\/\/www.kupi.com\/\">on the website<\/a> or app. In some cases we may be able to cancel your order with minimal loss.&nbsp;<\/p>\n\n\n\n<p>In case the order cannot be canceled, we will offer you options for further actions depending on technical capabilities and airline rules.<\/p>\n\n\n\n<p>Kupi.com service fee will be charged for ticket reissue due to data correction. It can be higher if the purchase was made from a third-party service, such as Aviasales, Scyscanner and others. Airline penalty may be charged additionally, if it is stipulated by fare rules.<\/p>\n\n\n\n<p><strong><strong>\u2014 <\/strong>Is it necessary to correct the error?<\/strong><\/p>\n\n\n\n<p>Sometimes, if the error is minor and does not change the sound of the name, in most cases it is allowed to make a remark in the booking without reissuing the ticket.<\/p>\n\n\n\n<p>In case of more serious errors, especially in tickets for international flights, it is recommended to reissue or cancel the ticket and then buy a new one.<\/p>\n\n\n\n<p>The unspoken rule of &#8220;three mistakes to be allowed on a flight&#8221; is not officially backed up by anything, and you should not rely on it. We recommend that you protect yourself and reissue your ticket so that you won&#8217;t encounter any difficulties at the airport.<\/p>\n\n\n\n<p>Additionally, you can call your airline before making a request for an adjustment: you may be allowed to fly on a ticket with an error, and this will save you unnecessary expenses.<\/p>\n\n\n\n<p><strong><strong>\u2014 <\/strong>Is it possible to change the name on a ticket if it is completely different?<\/strong><\/p>\n\n\n\n<p>This adjustment is not possible with most airlines. You will not be allowed on a flight with a ticket in someone else&#8217;s name or surname, so the only way is to return the ticket, if it is allowed by the fare rules.<\/p>\n\n\n\n<p>Exceptions<\/p>\n\n\n\n<p>\u2714 Change of surname in case of marriage or divorce, which occurred after the purchase of the ticket. In such cases, many airlines allow the change with the payment of a fine to the airline, and a Kupi.com service fee will also be charged.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-739","articles","type-articles","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>There is an error in the passenger&#039;s name or surname - help.kupi.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.kupi.com\/en\/articles\/there-is-an-error-in-the-passengers-name-or-surname\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"There is an error in the passenger&#039;s name or surname - help.kupi.com\" \/>\n<meta property=\"og:description\" content=\"\u2014 What to do? 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