{"id":761,"date":"2023-08-03T14:14:46","date_gmt":"2023-08-03T11:14:46","guid":{"rendered":"https:\/\/help.kupi.com\/?post_type=articles&#038;p=761"},"modified":"2023-12-21T15:54:27","modified_gmt":"2023-12-21T12:54:27","slug":"refund-due-to-passenger-illness","status":"publish","type":"articles","link":"https:\/\/help.kupi.com\/en\/articles\/refund-due-to-passenger-illness\/","title":{"rendered":"Refund due to passenger illness"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Please note: the airline always authorizes the refund due to passenger illness, the agent only makes an official request to the carrier.<\/p>\n\n\n\n<p>Please provide supporting documents that fully meet the airline&#8217;s requirements. If the passenger&#8217;s documents do not meet the requirements, we will not be able to send them to the airline: this is prohibited.<\/p>\n<\/blockquote>\n\n\n\n<p>For involuntary refunds for medical reasons, airlines may accept the following documents as justification:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>closed sick leave;<\/li>\n\n\n\n<li>a certificate on letterhead or with a clear corner stamp of a medical institution, with a diagnosis;<\/li>\n\n\n\n<li>a discharge summary, if hospitalization has taken place;<\/li>\n\n\n\n<li>a signaling sheet from the departure airport medical station if the illness occurs on the day of departure.<\/li>\n<\/ul>\n\n\n\n<p>The document must necessarily contain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>date of onset of the disease;<\/li>\n\n\n\n<li>an interval of dates of illness or contraindication to air travel, enabling the dates of travel on the ticket;<\/li>\n\n\n\n<li>name and signatures of responsible persons, date of issue of the document;<\/li>\n\n\n\n<li>personal seal of a doctor (attending physician or homepage doctor);<\/li>\n\n\n\n<li>the stamp of a medical institution, the imprint of which contains the full name and details of the medical organization that issued the document.<\/li>\n<\/ul>\n\n\n\n<p>To refund tickets of passengers who are traveling on the same flight with the sick person, it is necessary to send a document confirming the relationship (marriage, birth certificate, divorce certificate &#8211; depending on the relationship and surnames of passengers).<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Close relatives and family members are defined as spouses, parents and children (adoptive and adopted), grandparents and grandchildren, full- and half-brothers and sisters.<\/p>\n<\/blockquote>\n\n\n\n<p>All impressions on documents should be clear, and records should be legible and easy to read.<\/p>\n\n\n\n<p>All documents must be scanned or photographed in color, good quality and without unnecessary objects in the frame.<\/p>\n\n\n\n<p>Please check in which language the documents can be submitted. Additional translation of documents into English or the national language of the air carrier may be required.<\/p>\n\n\n\n<p>Some airlines may have additional requirements for medical documents.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Please note: in many countries, passenger illness is not a basis for an involuntary refund, so it is not always possible to guarantee confirmation of such a refund.<\/p>\n<\/blockquote>\n","protected":false},"featured_media":0,"template":"","class_list":["post-761","articles","type-articles","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund due to passenger illness - help.kupi.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.kupi.com\/en\/articles\/refund-due-to-passenger-illness\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund due to passenger illness - help.kupi.com\" \/>\n<meta property=\"og:description\" content=\"Please note: the airline always authorizes the refund due to passenger illness, the agent only makes an official request to the carrier. Please provide supporting documents that fully meet the airline&#8217;s requirements. If the passenger&#8217;s documents do not meet the requirements, we will not be able to send them to the airline: this is prohibited. 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Please provide supporting documents that fully meet the airline&#8217;s requirements. If the passenger&#8217;s documents do not meet the requirements, we will not be able to send them to the airline: this is prohibited. 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